Terms & Conditions for Ruchita Exports

 

Welcome to Ruchita Exports (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our website www.ruchitadiamonds.in, and the purchase of our products and services. By accessing or using our site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our site.

1. Eligibility

By using our website, you confirm that you:

  • Are at least 18 years old or have the consent of a parent/guardian.

  • Have the legal capacity to enter into a binding agreement.

2. Products & Services

  • All products, including jewelry, diamonds, and gemstones, are subject to availability.

  • Product images are for illustration purposes only; actual items may vary slightly in appearance due to natural variations or screen settings.

  • We reserve the right to modify or discontinue any product at any time without notice.

3. Pricing & Payment

  • All prices may change without prior notice.

  • We accept payments through secure gateways and require full payment before order processing.

  • You are responsible for any applicable taxes, duties, or customs charges.

4. Order Acceptance & Cancellation

  • We reserve the right to accept or reject any order for any reason, including pricing errors, stock unavailability, or suspected fraud.

  • Once an order is placed and payment is processed, cancellations may be subject to our Refund Policy.

5. Shipping & Delivery

  • Delivery timelines are estimates and not guaranteed.

  • We are not responsible for delays caused by customs, courier services, or unforeseen circumstances.

  • Risk of loss passes to you upon delivery to the shipping address provided.

6. Returns & Refunds

Our Refund Policy governs returns, exchanges, and refunds. Please review it before making a purchase.

7. Custom Orders

  • Custom-made jewelry and personalized items are non-refundable.

  • Once a custom order is confirmed, design changes may incur additional costs.

8. Intellectual Property

  • All content on our website, including images, text, designs, and trademarks, is the property of Ruchita Exports and protected by applicable intellectual property laws.

  • You may not copy, reproduce, or use any content without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Ruchita Exports is not liable for:

  • Indirect, incidental, or consequential damages.

  • Losses resulting from misuse of our products.

10. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India.

  • Any disputes will be resolved through Surat.

11. Changes to Terms

We may update these Terms at any time. Continued use of our website after changes means you accept the updated Terms.

12. Contact Us

If you have questions about these Terms, please contact:

Ruchita Exports
[email protected]