Refund Policy for Ruchita Exports

At Ruchita Exports, we value our customers and strive to ensure satisfaction with every purchase. This Refund Policy outlines the terms under which refunds, returns, and exchanges are processed.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • The product is damaged or defective upon arrival.

  • The wrong item was delivered.

  • The order was cancelled before it was shipped.

Note: Due to the nature of our products (custom-made jewelry, diamonds, and precious stones), refunds are generally not issued for change of mind or incorrect selection.

2. Timeframe for Requests

  • You must contact us within 7 days of receiving your order to request a refund or exchange.

  • Requests made after this period may not be eligible.

3. Non-Refundable Items

The following items are non-refundable:

  • Custom or personalized products

  • Items that have been worn, altered, or damaged after delivery

  • Sale or clearance items

  • Gift cards or vouchers

4. Return Process

To initiate a return or refund:

  1. Contact our customer service at [Your Email/Phone] with your order number and reason for the return.

  2. Provide clear photos of the product and packaging (if applicable).

  3. Wait for our confirmation before sending the item back.

Important: Items must be returned in their original packaging and condition, with all certificates and accessories included.

5. Shipping Costs

  • If the return is due to our error (wrong or defective item), we will cover the return shipping cost.

  • For other returns, shipping costs are the responsibility of the customer and are non-refundable.

6. Refund Method

  • Approved refunds will be processed to your original payment method within 7–14 business days after we receive and inspect the returned item.

  • Processing times may vary depending on your bank or payment provider.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us immediately. We may file a claim with the shipping provider and arrange a replacement or refund.

8. Contact Us

For questions or assistance regarding our Refund Policy, please contact:

Ruchita Exports
[email protected]